FAQ
Lashes
How many times can we reuse Beauty Glow Up lashes?
With proper care you can reuse them up to 25 to 30 times. To find our recommendations for how to care for your lashes, please go to our lash care guide page. We do place a lash care guide card with every order you will receive from us. Simply follow this guide to make sure you get the most wear out of your lashes.
How should I apply my lashes?
Using our Lash applicators remove your lashes from the packaging at the end of your lashes. Measure them against your eyes and cut the outer /inner (depending on the shape of the lashes) end of your lashes slightly to fit your eye shape if needed. Hold your lashes in the middle with your Lash applicator and apply our easy to use strong hold Clear Eyelash Adhesive to the band of one of your lashes and wait for about 30 seconds for it to go tacky. Apply your strip lashes to your lash line and hold them there for a few seconds press them on in the outer and inner corners.
* We recommend you use our easy to use Lash applicators and our
Clear Eyelash Adhesive to apply your lashes like a professional. *
How should I remove my lashes?
The best way to remove your lashes is to gently pull the outer end of your strip lashes and pull them gently off. We recommend you use our Lash applicators to gently remove your lashes. Place them back into the packaging, so you can reuse them again.
How should I store my lashes?
The best way to store your lashes is in the lash packaging they come in. This will make sure your lashes will keep their shape and you are able to reuse them.
How should I look after my lashes in order to get the most wear out of them?
They can be used up to 25 - 30 times with the correct care, we do supply a lash care guide with every purchase or our lashes, so you can follow those instructions to make sure you get the most wear out of your lashes. You can also find lash care instructions on the Lash care page on our website.
Does my lashes come with a glue?
Our lashes will not come with glue but we do have our strong hold Clear Eyelash Adhesive available to purchase. Our lashes do need a stronger glue to hold the lash bands in place.
What make BGU lashes different to pharmacy lashes?
Our lashes are are 3D Faux Mink Lashes
What is Faux Mink?
A premium type of synthetic hair that was intended to mimic the quality and fineness of real Mink Lashes.
What is 3D lashes mean?
3D by definition means three-dimensional, which means these lashes are equipped with fuzzy layered end that prevent them from laying flat immediately boosting the definition and dimension of your eyes.
Are your products vegan and cruelty free?
They are primarily cruelty free and vegan. Our lashes are made up of synthetic hairs and black cotton for the lash band.
Can I apply mascara on top of my BGU lashes?
Yes, you can apply mascara over your BGU lashes but we do recommend you apply mascara first (to your natural lashes) then apply your lashes. We find this is the best way to ensure you are getting the most wear out of your lashes. As well as following our lash care guide.
Do you offer exchanges or refunds?
Due to hygiene reason we are not able to exchange your lashes unless you have received them and they are damaged or you have received the incorrect items.
Discounts
Do you offer bulk buying discounts for lashes?
We are happy to say we offer a bulk buying discount for our lashes. Simply purchase 10 lashes and you will get $40 off. Please note this will automatically discount at checkout but is only for our Faux Mink strip lashes.
Why won't my discount code work?
We love giving you a little discount where we can, these are case sensitive so please make sure you are entering them how you see them.
Do you offer a loyalty system?
Yes are happy to say we do, how this works is every $1 you spend you receive 1 point and they will be saved under your email address (we do recommend you log into your account each time you purchase from us) and once you reach 250 points you will receive a $20 voucher from us via email.
Shipping and packaging
Where do you ship too?
We offer shipping to New Zealand and Australia. Worldwide coming soon
When will my order be processed or dispatched?
See our Shipping page for more information on shipping and processing your orders.
What if I want to change/edit my order?
You can change your order as long as this has not been processed for collection from the courier, you can simply email us and we will get back to you contact@beautyglowupnz.co.nz
Stocking our lashes
Can we stock your lashes in our business?
We are happy to say you can stock our lashes in your business, simply contact us to find out more contact@beautyglowupnz.co.nz
If you have any further questions we have not answered please feel free to contact our customer service team contact@beautyglowupnz.co.nz and we will get back to you asap.
Much love to you all Beauty Glow Up Babes xx